Genesis, Hyundai’s 3-year-old luxury brand, again topped the survey with 63 problems reported per 100 vehicles, an improvement from 68 problems in 2018. Kia, as it did last year, finished second with 70 problems per 100 vehicles, followed by Hyundai at 71, both slightly better than their 2018 scores.
This year marks Kia’s fifth consecutive as the top-ranked mass-market brand. The three Korean brands were followed in the top 10 by Ford, Lincoln, Chevrolet, Nissan, Dodge, Lexus and Toyota.
The 2019 Initial Quality Study is based on 76,256 buyers and lessees of new 2019 models. The survey, conducted from February through May, asks 233 questions across eight vehicle categories. While infotainment and connectivity continue to dog automakers, J.D. Power said longtime problems — notably paint imperfections, brake and suspension noise, engines that won’t start and check-engine light glitches — were noteworthy in the latest survey.
“The Korean brands have become very adept at understanding exactly what consumers want in their vehicles and delivering just that, and nothing else in terms of extras that distract from those things,” Sargent said. “They give consumers the basics that they want, and they make that technology extremely easy to understand and use.”For the second straight year, the Porsche 911 was the highest-rated nameplate, with 58 problems reported per 100 vehicles.
Some highlights of the 2019 study, according to J.D. Power:
• The Korean domination of the study is no fluke; 16 of 18 models from Hyundai Motor Group ranked in the top three of their respective segments, and were noted for excelling in infotainment and other electronic components — areas that remain problematic for other automakers.
• Among domestic brands, Ford and Lincoln scored highest at 83 and 84 problems per 100 vehicles. They finished among the top five for the first time, J.D. Power said. They were followed closely by Chevrolet at 85. Dodge, at 90, and Buick, at 92, were the only other domestic brands above the industry average.
• Nissan scored highest among Japanese brands at 86, followed by Lexus and Toyota, tied at 90. Other Japanese brands finished below the industry average.
• Every European brand finished below average on this year’s survey, with Mercedes-Benz highest at 94.
• While infotainment systems remain the biggest source of problems for automakers, it is also the area with the most improvement, especially voice recognition and Bluetooth connectivity, J.D. Power said. But more advanced driver assistance systems are an increasing source of problems and owner complaints, especially among premium brands.
• While consumers report fewer problems with new or redesigned vehicles than in previous years, they still report more problems with them as a group than consumers report with existing models. Several vehicles deep into their product cycles — including the Nissan Frontier, Dodge Grand Caravan, Chrysler 300, and Toyota Tundra, Sequoia and Tacoma — placed among the top three nameplates in their respective segments.
Sargent said much of the movement among brands can be explained by new product launches, which historically tend to drive down brand scores as automakers work their way through problems.
